Thank you for choosing wandtra.com.

We want every customer to have a satisfying shopping experience. If you are not satisfied with the product you received, we offer a simple and transparent return and exchange service. This policy explains the procedures and requirements for returns, exchanges, and refunds.

  1. Return and Exchange Period

You can submit a return or exchange request within 30 days of receiving your order.

Before requesting a return or exchange, please ensure the product meets the following conditions:

  • The product is unused;
  • The product is in its original condition;
  • The packaging, accessories, and related materials are complete;
  • You can provide valid order information or proof of purchase.

We may not be able to process return or exchange requests submitted after the specified period.

  1. Acceptable Return and Exchange Circumstances

The following situations generally qualify for returns and exchanges:

  • The received product has quality problems;
  • The product was damaged during transportation;
  • The wrong product was received;
  • The product is clearly inconsistent with the order information;
  • The customer wishes to return the product for personal reasons.

If you find any problems after receiving the product, please contact us as soon as possible so that we can assist you in handling it promptly.

  1. Situations Where Returns and Exchanges Are Not Accepted

Returns and exchanges may not be supported in the following situations:

  • The return/exchange period has expired;
  • The product has been used, damaged, or is in a condition affecting resale;
  • Missing original packaging or accessories;
  • Damage caused by human error.

We reserve the right to review return/exchange requests on a case-by-case basis.

  1. Return Process

To apply for a return, please follow these steps:

Step 1: Contact Us

Please submit your return request via the following method:

  • Send an email to us.

Please provide:

  • Order number;
  • Recipient’s name;
  • Reason for return;
  • Photos of the product (if involving damage or quality issues).

Step 2: Await Review

Our customer service team will review your request upon receipt and provide you with further processing information.

Packages returned without confirmation may not be processed promptly.

Step 3: Return the Product

The return address will be provided after your request is approved.

Please ensure:

  • The product is securely packaged;
  • Use a traceable shipping method;
  • Keep your shipping receipt.
  1. Exchange Policy

If you receive a product with quality issues or damage during shipping, we can provide an exchange service based on the actual situation.

Exchange Process:
Contact customer service to submit an application;
Provide order information and relevant proof;
After approval, we will arrange the exchange.

Exchanged goods will be processed after confirming that the returned goods meet the requirements.

  1. Refund Policy

After receiving and inspecting the returned goods, we will process the refund within 5-10 business days.

Refund Method: Refund via the original payment method;
Refund arrival time may vary depending on the processing speed of the bank or payment platform.

Please note: Original shipping costs are usually not refundable;
If the return is due to product quality issues, wrong item shipped, or shipping damage, we will bear the relevant costs according to the circumstances.

  1. Return Shipping Costs
    Return shipping cost explanation: For returns not due to quality issues

If you return goods for personal reasons:
Return shipping costs are usually borne by the customer.

Returns Due to Product Issues

If you return a product for any of the following reasons:

Damaged product;

Product has a quality issue;

Incorrect product received;

We will cover the return shipping costs or provide a solution, depending on the circumstances.

  1. Handling Damaged or Incorrect Orders

If you receive a damaged package or the wrong product, please contact us within 7 days of receiving your order.

Please provide:

Order number;

Product photos;

Outer packaging photos;

Description of the damage.

We will review your request as soon as possible and provide a solution for replacement, exchange, or refund.

  1. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Once an order enters the processing or shipping process, it may not be possible to cancel it.

If the order has already been shipped, it will be processed according to the return procedure.

  1. International Order Information

For international orders:

Returns may involve additional shipping costs;

Customers must comply with local import and export regulations;

International return shipping times may vary depending on the region and logistics.

Please contact customer service for specific processing methods.